Download JPay App and Experience the Convenience of Mobile Corrections

How to Download JPay and Stay Connected with Your Incarcerated Loved Ones

If you have a loved one who is incarcerated, you know how hard it can be to stay in touch with them. Phone calls can be expensive, letters can take a long time, and visits can be limited or restricted. But there is a way to make your communication easier, faster, and more affordable: downloading JPay.

JPay is a mobile app and a website that offers convenient and affordable correctional services for people who have friends or family members in prison or jail. With JPay, you can send money, email, videos, photos, eCards, and more to your incarcerated loved ones. You can also schedule and conduct video visits, buy and use a JPay tablet, and make parole and probation payments.

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Downloading JPay can benefit you and your incarcerated loved ones in many ways. You can stay connected more often, share more moments, support their needs, and help them prepare for reentry. You can also save time and money by using JPay's services instead of other methods.

In this article, we will show you how to download JPay on different devices, how to use JPay to send money, email, videos, and more, and how to make the most of JPay with some tips and tricks. We will also answer some of the most frequently asked questions about JPay.

How to Download JPay on Different Devices

JPay is available as a mobile app for iPhone, iPad, iPod Touch, and Android devices. You can also access JPay's website on your Windows PC or laptop. Here's how to download JPay on different devices:

How to Download JPay on iPhone, iPad, or iPod Touch

If you have an iOS device, you can download the free JPay app from the App Store. Here are the steps:

Open the App Store on your device.

Search for "JPay" in the search bar.

Tap on the "JPay" app icon.

Tap on the "Get" button.

Enter your Apple ID password or use Touch ID or Face ID to confirm.

Wait for the app to download and install on your device.

Open the app and sign in with your existing JPay account or create a new one.

How to Download JPay on Android Devices

If you have an Android device, you can download the free JPay app from the Google Play Store. Here are the steps:

Open the Google Play Store on your device.

Search for "JPay" in the search bar.

Tap on the "JPay" app icon.

Tap on the "Install" button.

Wait for the app to download and install on your device.

Open the app and sign in with your existing JPay account or create a new one.

</ How to Download JPay on Windows PC or Laptop

If you have a Windows PC or laptop, you can access JPay's website from your web browser. Here are the steps:

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Open your web browser and go to .

Click on the "Login" button on the top right corner of the homepage.

Enter your email address and password and click on the "Login" button. If you don't have an account, click on the "Register" button and follow the instructions.

Once you are logged in, you can use JPay's services from your web browser.

How to Use JPay to Send Money, Email, Videos, and More

Once you have downloaded JPay on your device or accessed it from your web browser, you can use it to send money, email, videos, and more to your incarcerated loved ones. Here's how to use JPay to send money, email, videos, and more:

How to Create an Account and Find an Incarcerated Individual

Before you can use JPay's services, you need to create an account and find an incarcerated individual that you want to communicate with. Here are the steps:

Open the JPay app or website and click on the "Register" button.

Enter your first name, last name, email address, password, and phone number. Agree to the terms of service and privacy policy and click on the "Register" button.

Select the state and facility where your incarcerated loved one is located. You can also enter their inmate ID number or their first name and last name. Click on the "Next" button.

Choose the incarcerated individual that you want to communicate with from the list of results. Click on the "Add" button.

You will see a confirmation message that you have successfully added the incarcerated individual to your account. You can also add more individuals if you want.

You can now use JPay's services to communicate with your incarcerated loved one.

How to Send Money to a Trust Account or a Community Corrections Payment

One of the most popular services that JPay offers is sending money to your incarcerated loved one's trust account or a community corrections payment. A trust account is a bank account that your incarcerated loved one can use to buy items from the commissary, pay for phone calls, or send money to other inmates. A community corrections payment is a payment that your incarcerated loved one needs to make as part of their parole or probation requirements. Here are the steps:

Open the JPay app or website and log in to your account.

Select the incarcerated individual that you want to send money to from your contact list.

Click on the "Money" tab on the app or the "Send Money" button on the website.

Select whether you want to send money to a trust account or a community corrections payment.

Enter the amount that you want to send and choose a payment method. You can use a credit card, debit card, prepaid card, or electronic check. You will also see the fee that JPay charges for each transaction.

Review your transaction details and click on the "Send Money" button.

You will see a confirmation message that your transaction was successful. You will also receive an email receipt with a reference number.

How to Send and Receive Emails, Photos, eCards, and Videograms

Another popular service that JPay offers is sending and receiving emails, photos, eCards, and videograms. An email is a text message that you can send to your incarcerated loved one. A photo is an image that you can attach to your email. An eCard is a digital greeting card that you can choose from JPay's library of designs. A videogram is a 30-second video clip that you can record and send to your incarcerated loved one. Here are the steps:

Open the JPay app or website and log in to your account.

Select the incarcerated individual that you want to send an email, photo, eCard, or videogram to from your contact list.

Click on the "Email" tab on the app or the "Email" button on the website.

Type your message in the text box. You can also add emojis or stickers from JPay's library.

If you want to attach a photo, click on the "Attach Photo" button and choose a photo from your device's gallery or take a photo with your device's camera. You can also edit, crop, or rotate your photo before sending it.

If you want to attach an eCard, click on the "Attach eCard" button and choose an eCard from JPay's library of designs. You can also customize your eCard with your own message and signature.

If you want to attach a videogram, click on the "Attach Videogram" button and record a 30-second video clip with your device's camera. You can also preview, delete, or retake your videogram before sending it.

When you are done composing your email, photo, eCard, or videogram, click on the "Send" button. You will need to use stamps to send your message. Stamps are digital tokens that you can buy from JPay or earn from promotions. The number of stamps required depends on the type and size of your attachment.

You will see a confirmation message that your message was sent successfully. You will also receive an email notification when your incarcerated loved one replies to your message. You can view your sent and received messages in the "Inbox" tab on the app or the "Inbox" button on the website.

How to Schedule and Conduct Video Visits

Another service that JPay offers is scheduling and conducting video visits. A video visit is a live video chat that you can have with your incarcerated loved one. You can see and hear each other in real time, just like a face-to-face visit. Here are the steps:

Open the JPay app or website and log in to your account.

Select the incarcerated individual that you want to have a video visit with from your contact list.

Click on the "Video Visit" tab on the app or the "Video Visit" button on the website.

Click on the "Schedule New Visit" button and choose a date and time for your video visit. You will see the available slots and the fees for each slot. You can also choose whether you want to have a 15-minute or a 30-minute video visit.

Enter your payment information and confirm your booking. You will receive an email confirmation with a reference number and a link to join the video visit.

On the day and time of your video visit, open the JPay app or website and click on the link to join the video visit. You will need to have a stable internet connection, a webcam, a microphone, and speakers or headphones for your device.

You will see a countdown timer before your video visit starts. When it reaches zero, you will be connected to your incarcerated loved one. You can see and hear each other in full screen or in a split screen mode. You can also mute or unmute your audio, end or resume your video visit, or report any issues during your video visit.

When your video visit is over, you will see a message that your video visit has ended. You can also rate your video visit experience and leave feedback for JPay.

How to Buy and Use a JPay Tablet

Another service that JPay offers is buying and using a JPay tablet. A JPay tablet is a specially designed device that your incarcerated loved one can use to access JPay's services and other features. With a JPay tablet, your incarcerated loved one can send and receive emails, photos, eCards, and videograms, play games, listen to music, read books, watch movies, access educational content, and more. Here are the steps:

Open the JPay app or website and log in to your account.

Select the incarcerated individual that you want to buy a JPay tablet for from your contact list.

Click on the "JPay Tablet" tab on the app or the "JPay Tablet" button on the website.

You will see the available models and prices of JPay tablets for your selected facility. You can also see the features and specifications of each model.

Choose the model that you want to buy and click on the "Buy Now" button.

Enter your payment information and confirm your purchase. You will receive an email confirmation with a reference number and a tracking number.

JPay will ship the tablet to your incarcerated loved one's facility within 45 days. Your incarcerated loved one will receive a notification when they receive their tablet.

Your incarcerated loved one can use their tablet to access JPay's services and other features by connecting to a kiosk or a wireless network in their facility. They can also sync their tablet with their JPay account to update their messages, media, and credits.

<h2 Tips and Tricks to Make the Most of JPay

JPay is a great way to stay connected with your incarcerated loved ones, but there are some tips and tricks that can help you make the most of it. Here are some of them:

How to Save Money on Stamps and Fees

One of the drawbacks of using JPay is that it charges fees for some of its services, such as sending money, emails, photos, eCards, and videograms. It also requires you to use stamps to send messages and attachments. Stamps are digital tokens that you can buy from JPay or earn from promotions. The number of stamps required depends on the type and size of your attachment.

However, there are some ways to save money on stamps and fees when using JPay. Here are some of them:

Buy stamps in bulk. JPay offers discounts when you buy stamps in larger quantities. For example, you can buy 20 stamps for $5, 40 stamps for $9.50, or 60 stamps for $13.50.

Look for promotions and offers. JPay occasionally offers promotions and offers that can help you save money on stamps and fees. For example, you can get free stamps when you buy a JPay tablet, or get a discount when you send money on certain days.

Use the free services. JPay also offers some services that are free of charge, such as scheduling and conducting video visits, buying and using a JPay tablet, and accessing educational content. You can use these services to stay connected with your incarcerated loved ones without spending any money.

How to Troubleshoot Common Issues and Contact Customer Support

Another drawback of using JPay is that it can sometimes encounter technical issues or errors that can affect your communication with your incarcerated loved ones. For example, you may experience delays in sending or receiving messages, problems with logging in or syncing your account, or errors with your payment or transaction.

However, there are some ways to troubleshoot common issues and contact customer support when using JPay. Here are some of them:

Check the status of your service. JPay has a status page that shows the current status of its services and any ongoing issues or incidents. You can visit to check the status of your service and see if there are any problems affecting your facility or region.

Check the FAQs and Help pages. JPay has a FAQs page that answers some of the most frequently asked questions about its services and features. You can visit to find help on how to download, install, register, log in, send money, email, videos, and more.

Contact customer support. If you still have issues or questions that are not answered by the FAQs or Help pages, you can contact JPay's customer support team for assistance. You can call them at 1-800-574-5729 or email them at to submit your inquiry or feedback.

How to Stay Safe and Secure When Using JPay

Another thing to consider when using JPay is how to stay safe and secure when communicating with your incarcerated loved ones. JPay takes measures to protect your personal and financial information, but there are also some things that you can do to prevent fraud, scams, or identity theft. Here are some of them:

Create a strong password. When creating your JPay account, choose a password that is hard to guess and easy to remember. Use a combination of letters, numbers, symbols, and uppercase and lowercase characters. Avoid using common words, names, dates, or sequences that can be easily cracked.

Change your password regularly. To keep your account secure, change your password every few months or whenever you suspect that someone else may have access to it. You can change your password from the "Settings" tab on the app or the "My Account" button on the website.

Do not share your password with anyone. Never disclose your password to anyone else, even if they claim to be from JPay or your facility. JPay will never ask you for your password by phone, email, or any other way. If you think your password has been compromised, change it immediately and contact JPay's customer support.

Do not click on suspicious links or attachments. Be careful when opening emails, photos, eCards, or videograms from unknown or untrusted sources. They may contain malware, viruses, or phishing attempts that can harm your device or steal your information. If you receive a suspicious message, delete it and report it to JPay's customer support.

Do not send money or personal information to anyone you don't know or trust. JPay is a secure and convenient way to send money to your incarcerated loved ones, but it is not a way to send money to strangers or scammers. Do not fall for any schemes or requests that ask you to send money or personal information to anyone you don't know or trust, even if they claim to be from JPay, your facility, or your incarcerated loved one. If you are unsure about a transaction or a message, contact JPay's customer support before proceeding.

Conclusion

In this article, we showed you how to download JPay on different devices, how to use JPay to send money, email, videos, and more, and how to make the most of JPay with some tips and tricks. We also answered some of the most frequently asked questions about JPay.

If you want to download JPay and stay connected with your incarcerated loved ones, don't wait any longer. Download the free JPay app from the App Store or the Google Play Store today. Or visit to access JPay's website from your Windows PC or laptop.

JPay is the easiest way to stay in touch with your incarcerated loved ones. Download JPay today and see for yourself.

FAQs

Here are some of the most frequently asked questions about JPay and their answers:

Q: Is JPay available in all facilities?

A: No, JPay is not available in all facilities. JPay works with state departments of corrections and private facilities to provide its services. To find out if JPay is available in your facility, visit and enter the state and facility name.

Q: How much does JPay cost?

A: The cost of JPay varies depending on the service and the facility. Some services are free of charge, such as scheduling and conducting video visits, buying and using a JPay tablet, and accessing educational content. Other services require fees or stamps, such as sending money, emails, photos, eCards, and videograms. The fees and stamps vary depending on the type and size of the transaction or attachment. You can see the fees and stamps before you complete your transaction or message.

Q: How long does it take for my incarcerated loved one to receive my message or money?

A: The delivery time of your message or money depends on the facility's policies and procedures. Some facilities allow instant delivery of messages and money, while others may take up to 48 hours or longer. You can check the status of your message or money from the "Sent" tab on the app or the "Sent" button on the website.

Q: Can I cancel or refund my transaction or message?

A: No, you cannot cancel or refund your transaction or message once you have sent it. All transactions and messages are final and non-refundable. Please make sure that you enter the correct information and amount before you send your transaction or message.

Q: Can I delete my account?

A: Yes, you can delete your account if you no longer want to use JPay's services. To delete your account, go to the "Settings" tab on the app or the "My Account" button on the website. Click on the "Delete Account" button and confirm your decision. You will receive an email confirmation that your account has been deleted.

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